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Assertiveness - An Introduction
Assertiveness - An Introduction
Overview
This course will benefit anyone who feels that they need to deal with people confidently and more effectively, without being too passive or aggressive.
Imagine being able confidently to express your opinion, stand up for yourself, say ‘no’ when you need to and say what you mean and mean what you say. How much more effective and successful would you be? How much easier would your life be?
Becoming more assertive can be immensely beneficial to everyone and can make you feel more confident, enhance your self-esteem, increase your ability to deal with difficult people and stressful situations, as well as making you happier, healthier and more professional. This course is highly practical, interactive, safe and fun. Come prepared to join in and take your development up a level.
Learning Outcomes
This course will benefit anyone who feels that they need to deal with people confidently and more effectively, without being too passive or aggressive.
Imagine being able confidently to express your opinion, stand up for yourself, say ‘no’ when you need to and say what you mean and mean what you say. How much more effective and successful would you be? How much easier would your life be?
Becoming more assertive can be immensely beneficial to everyone and can make you feel more confident, enhance your self-esteem, increase your ability to deal with difficult people and stressful situations, as well as making you happier, healthier and more professional. This course is highly practical, interactive, safe and fun. Come prepared to join in and take your development up a level.
Learning Outcomes
- Understanding the meaning of assertiveness and how it differs from passive, aggressive and manipulative behaviour
- Building up the confidence to say “No”
- Learning a variety of assertiveness skills, tools and techniques and how to apply these
- Improving our communication skills; including active listening, questioning, body language and rapport building
- Developing strategies for dealing with difficult people and managing conflict
- Application of the skills, tools and techniques learnt throughout the day to real – life situations
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